Shipping policy

Shipping Policy - Australia to International Locations

Thank you for shopping with KTOMO! Below is our international shipping policy to ensure transparency and a smooth delivery process for all our customers around the world. 

1. Shipping Locations

We ship internationally from Australia to most countries worldwide. If you're unsure whether we ship to your location, please contact our support team at reece@griffinsct.com before placing an order. 

2. Processing Times

  • Orders placed on weekends or public holidays will be processed the next business day.

3. Estimated Shipping Times

Estimated delivery times vary depending on the destination and chosen shipping method:

New Zealand: 5-10 business days

Asia Pacific: 7-14 business days

North America: 10-18 business days

Europe: 10-20 business days

Rest of the World: 14-25 business days

4. Shipping Costs

Shipping rates are calculated at checkout based on destination, package weight, and shipping method selected. 

We occasionally offer free international shipping promotions - sign up to our newsletter to stay updated. 

5. Customs, Duties & Taxes

All International orders may be subject to customs duties, taxes, and import fees in the destination country.

  • These charges are not included in the product price or shipping cost.
  • The recipient is responsible for any additional charges incurred during importation. 

We recommend checking your local customs regulations before placing an order. 

6. Tracking Your Order

All orders are shipped with tracking. Once your order is dispatched, you will receive a tracking number via email or SMS.

Please allow up to 48 hours for tracking information to update after your package is shipped. 

7. Delayed or Lost Orders

If your order is delayed or appears lost in transit:

  • Contact us at [reece@griffinsct.com / contact page].
  • We will investigate with the carrier and keep you updated. 
  • If confirmed lost, we will offer a replacement or refund in accordance with our Refund Policy. 

8. Restrictions 

Due to legal, customs, or shipping limitations, we may not be able to ship certain items (e.g., liquids, perishable goods, or items with batteries) to specific countries. Any such restrictions will be listed on the product page or communicated during checkout.